FAQ – Liquidation Deluxe

We sell brand-new furniture and home products sourced from overstock, clearance, cancelled orders, end-of-line inventories, and open-box items from major retailers.

All items sold on Liquidation Deluxe are brand new.

Some products are listed as open-box, meaning the item may have been opened for inspection, display, photography, or due to a cancelled order.

➡️ Open-box does NOT mean used or refurbished.

The condition of every item is clearly stated on the product page.

Because liquidation is our specialty.

We source excess inventory directly from retailers and manufacturers, cut out traditional retail markups, and operate primarily as an online e-commerce platform.

Unlike large retail chains, we don’t carry the heavy costs of big showrooms and large in-store operations — which allows us to offer significantly more competitive pricing while maintaining quality.

Same products. Smarter pricing.

Yes. Most items are available in very limited quantities, often only one unit.

Once an item is sold out, it may never be restocked.

Most items do. However, some products — especially open-box or end-of-line items — may ship in non-retail or discontinued packaging.

This does not affect the quality or condition of the product.

No.

Returns are accepted within 10 days of delivery, unless the item is clearly marked “Final Sale” on its product page.

Full details are available in our Return & Refund Policy.

Returns may be accepted within 10 days of delivery, provided that:

    •    The item is new, unused, and in original packaging

    •    Return shipping is covered by the customer

    •    A 15% restocking fee applies

We do not offer direct exchanges.

Yes. We deliver across most regions of Quebec.

Delivery availability and pricing are calculated at checkout based on your location and the size of the item.

Delivery timelines depend on your location and the type of item ordered.

• For most major centers within approximately 150 km of Montréal and Québec City, delivery typically takes 3 to 21 days

• For other regions, delivery may require waiting for a larger shipment

• Express delivery may be available for certain items, allowing direct shipment to your door

Estimated timelines are provided at checkout whenever possible.

Yes. Local pickup is available at our warehouse during the following hours:

• Monday to Saturday: 9:00 a.m. – 4:00 p.m.

• Sunday: 11:00 a.m. – 4:00 p.m.

Pickup instructions will be provided once your order is ready.

We are currently improving our tracking system.

• Smaller freight or carrier-shipped orders will receive a tracking number

• Large freight items do not include tracking

For large freight deliveries, you will receive a phone call 1 to 3 days before delivery to confirm the delivery window. These items ship directly from our warehouse to your home, which is why tracking is not available.

Any visible damage related to delivery must be reported within 24 hours of receipt, with clear photos sent to our team.

Claims submitted after 24 hours may be refused.

We accept major credit cards and secure payment options available at checkout.

We also offer financing options through trusted partners, including:

• PayBright

• Affirm

• PayPal

• Sezzle

• And other providers listed at checkout

Availability depends on your location and eligibility.

New inventory is added frequently, sometimes daily.

We recommend checking the site regularly or following us on social media to stay updated on new drops.

Yes. Gift cards are available and can be used online according to their terms.

Inventory moves fast.

If an item is no longer listed on the website, it is likely sold out.

Only items available on the site can be purchased.

Orders can be cancelled within 24 hours of purchase at no cost.

After 24 hours, the order may already be in preparation or processing. In that case, cancellation fees may apply to cover handling and operational costs.

Our team is happy to help — especially before you purchase.

📧 info@liquidationdeluxe.com

If you have questions about dimensions, condition, delivery, or compatibility, don’t hesitate to reach out. We’ll gladly help you buy with confidence.